We’re here. Usually within a day.

Download Gradeyes from the App Store or Google Play, then sign in with Apple, Google, or email magic link. New accounts get three free scans.

Tap the camera icon in the bottom bar, choose comic / manga / card, and follow the guided overlay. You’ll take three photos for comics and manga, or two for cards. The app tells you in real time if focus, alignment, or lighting needs adjusting.

Confidence is the model’s self-reported certainty about its predicted grade. High confidence (≥85%) typically means the grade is within ±0.5; lower confidence means we’d retake at least one photo or treat the prediction with more skepticism.

Diffuse lighting (overhead lamp through a sheet of paper works) and matte-black background give the cleanest scan. Disable raw-mode if your phone offers it. The capture overlay will warn you if it detects glare on the slab.

Yes — Gradeyes is trained to grade through standard sleeves and top loaders. For cards specifically, hold the top loader flat to the surface; tilted angles distort the centering measurement.

Yes. After the capture sequence finishes you can tap any of the photo slots to retake just that one before you submit.

For comics and manga: cover wear, spine stress, corner blunting, page quality (manga) or centering (comics). For trading cards: centering, corners, edges, surface. Each is a 1–10 scale matching the standard rubric of the targeted grader.

Monthly Pro is managed in your Apple App Store or Google Play subscriptions list — cancel there. Dealer plans cancel from your dealer dashboard or by emailing support@gradeyes.com.

Apple and Google process refunds for consumer plans — use “Report a Problem” at reportaproblem.apple.com or Google Play’s order history. Dealer refunds are handled by us directly within 5 business days.

Yes. Sign in with the same Apple/Google/email account and your scan history, subscription, and outcome reports follow you. Apple and Google subscriptions are tied to your store account, not the device.

Settings → Account → Delete account inside the app. We process the deletion within 30 days; scan images are removed and personal data is purged. You can also request deletion by emailing support@gradeyes.com.

Settings → Export. We email a CSV with predictions and outcome reports, plus a ZIP of your scan images, within 24 hours. Dealer plans get the same export via the dashboard at any time.

Settings → Account → Email. We send a confirmation link to the new address. Magic-link sign-in users can also change provider (e.g. switch to Apple) without losing scan history.

On the scan’s detail screen, tap “Report outcome”, enter the grader (CGC, PSA, etc.), the final grade, and optionally the cert number. This feeds our calibration data — published per-type accuracy depends on it.

No. Outcomes are only published in aggregate (e.g. “PSA cards: 67% hit-rate within ±0.5 across 2,400 reports”). We never publish your specific items or grades.

Force-close and reopen the app. If the scan still hasn’t completed after a few minutes, swipe down on the scan list to refresh. If it’s still stuck after 10 minutes, email support@gradeyes.com with the scan ID.

Try sign-in via a different provider (Apple / Google / email magic link). If you used magic link and didn’t receive the email, check spam and ensure mail.gradeyes.com isn’t blocked. Still stuck? Email support@gradeyes.com.

Usually a network blip. Pull-to-refresh and the upload retries automatically. On flaky connections, dealer mode keeps the queue offline and uploads when you’re back on Wi-Fi.